Refund policy

Eastern Standard Provisions is committed to providing the best artisanal snacks on the planet. If for any reason, you are not satisfied with your products, we encourage you to contact us at (857) 347-4438 between 9 AM and 9 PM EST or via email at hello@esprovisions.com. 

Our products are perishable and cannot be returned or exchanged. 

We do our best to ship our products to minimize breakage in transit. Occasionally, our products can experience some breakage during shipping. If your products arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue. Please DO NOT return any food product.

Refunds are only valid for defective or damaged products or any pretzel order that takes longer than 7 days in transport. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within ten (10) days.

After you submit your order online, it takes 1 to 2 business days to process your order for shipping. All of our shipments are sent via USPS, FedEx, or UPS and take an additional 2 to 4 days to arrive after your order is shipped.

Our artisanal soft Pretzels and Liège Belgian Waffles are pre-baked, shipped from frozen, then thaw while in transit. Due to the water content of our product and the maximum possible time in transit, our pretzels and waffles are perfectly safe to refreeze upon arrival. 

Please rest assured that once thawed, the products will be fresh for up to 7 days before needing to be placed in the freezer! Both our pretzels and waffles are good for up to a year and a half when kept frozen. All salts and sugars can be stored at room temp, and we recommend refrigerating our sauces after opening!

*If you have not received your package by the seventh day please do reach out and we will assist you further.

If your order says it has been delivered, but you have not received it, please wait 1 business day before contacting us. Occasionally, during the hustle and bustle of this time of year, packages get marked as delivered when they arrive at the final carrier's destination and get delivered to you shortly after. If your package is damaged or deemed lost, please let us know and we will assist you!